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RETURN & REFUND

Return

Our policy is valid for 30 days. Sorry, if 30 days have passed since the delivery date, we will not be able to provide you with a refund or exchange.
If the item is defective due to our error (such as the wrong item or low-quality item), we accept the returned product to return. The item must be returned with the proof of purchase.
Several items cannot be returned. Perishable items such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are private or sanitary products, hazardous materials or flammable liquids or gases.


Refund (if applicable)

After receiving and checking your return, we will send you an email to notify you that we have received the return. We will also notify you to approve or reject the refund.
If you are approved, your refund will be processed and the credit limit will be automatically applied to your credit card or original payment method within a certain number of days.
Transportation costs are non-refundable. If you receive a refund, the return shipping fee will be deducted from your refund.
Late or missing refund (if applicable)
Any unsuccessful delivery due to the wrong delivery address of the customer or the unavailability of the customer, any product loss due to the safety of the customer’s living area (as long as the shipping carrier confirms that the order has been delivered) will not meet the conditions for return. paragraph.
If your order contains multiple items, we will only refund the defective part instead of the entire order.
If you have not received a refund, please check your bank account again first. Then contact your credit card company, it may take some time to officially issue a refund.
Next, contact your bank. It usually takes some processing time (2-5 business days) before posting the refund.

Note: At most, only one shipping fee (including return) will be charged to the customer; no purchase fee will be charged to the consumer when returning the product.

Return address: No. 316, Block 1, Cihai International Ceramics Trading Center, 168 Cihai West Road, Nanzhuang Town, Chancheng District, Foshan City

If you have completed all the above steps but still have not received a refund, please contact us into@littlenili.com